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Love It or Return It Guarantee
Our 100% Love It or Return It Guarantee is really pretty simple. We want you to love wearing your HugaMonkey baby sling, so it needs to fit "just right", if it doesn't just let us know and we will allow you to return it or exchange it for a different size within 30 days of purchase.
Shipping is on us for United States returns or exchanges. If you are out of the US we will accept returns and exchanges but leave it up to you to get the merchandise back to us, and your new sling back to you.
Let us know if you need to exchange/return a sling. We will send you (by email) a return label, which you can attach to a box and send back to us. Once your sling is received in excellent condition (able to repackage) your new exchange will be shipped, or a full refund will be issued.
I just wanted to thank you for providing free shipping on your products. It
makes a huge difference and was the ultimate reason I purchased from your
company. Thanks so much!
Thank you so much for your promptness and willingness to correct my
problem. Kudos to you.
this is my second order, i love it!!
You guys are awesome!!! your slings are original and unique and I am totally impressed with your quick, effecient delivery (even to the U.K.) and your A1 customer service.
Thanks very much!
I love this sling. I bought this color because I felt it matches everything. I wish I had known about hugamonkey when I had my first child. But for sure is the best $25 I've ever spent. My little almost 10 month old is very hard to hold. She likes to be held like a forward facing football and it can get very heavy but with the hugamonkey it's cake!!! I love my new sling and can't wait to use it more. :) Thanks hugamonkey!!!
I love it! I can carry him all sorts of different ways: cradle, hip, kangaroo, back, and front. It's wonderful and I only paid $25 for it!
I'm a cutomer service freak...so Thank y'all so much for calling me with a response and assuring the arrival of the hugamonkey. I'm sure the product will be equally impressive. Will be spreading the word about your company!
I wanted to say thank you for the super fast shipping! We only tested it for a few minutes today, but we will practice and I'm sure this will be the beginning of a great thing. The thing that first set your site apart from the others is the beginning of your story. I have that exact atrocious baby sling that you describe. Right then I knew that you understood my plight and that you would not sell me more of the same.
I really appreciate the simplicity and the price. You rock! I also have to add that I love the name of your business! I have seen a few newborns that look like porcelain dolls, but I always have monkey babies. I love to hug my monkeys!
I pray God blesses your business and that you prosper. Thank you.
I just received this sling in the mail and absolutely LOVE it! The brown is a very rich color and the fabric is strong.
My son was a premie and, although he's nearly 12 weeks now, I was afraid he'd be too small for a sling, but I am glad to say that I was wrong. The sling is great - it cradles him right next to me where he loves to snuggle and allows me to keep my hands free to do laundry, do dishes, whatever! We are taking the wee one on his first plane trip tomorrow and will definitely use our hugamonkey sling instead of our bjorn as he is much more comfortable in this.
This was actually the second hugamonkey I received. The first one was too large and had to be returned, but the Customer Service was great! My new sling arrived within one week of the return of the first - very speedy!
Great product, great company! Thanks!
I bought this when my daughter was 6 weeks old and she absolutely adores it! It's been a lifesaver. We live in hot and humid florida and this fabric breaths so easy, I love it!