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Frequently Asked Questions
Hug Us, er I mean Contact Us!
How can I contact you?
Need more help? Contact us and we'll get back to you shortly. We usually respond within a day, however it may take a couple of days.
Shipping
What are your shipping charges?
Shipping to anywhere in the United States is free of charge to you. Free shipping also extends to all United States Territories and to all United States APO's. View our Love It or Return It policy.
Do you ship outside of the United States?
Effective 1/2/2008 we now ship worldwide! Worldwide shipping is fixed at $18.00. Delivery time is 6-10 days. The list of countries we're excited to ship to is growing quickly. The easiest way to check for your country is to add one of our adorable baby slings to the cart and begin checkout. On the checkout form you can choose your country. If you don't see your country in the list please let us know and we will be most accommodating!
Should I purchase shipping insurance?
Insurance is included with your order. If a package is lost we simply ask that you be helpful with our insurance claim with the US Postal Service. We ship all packages by US Postal Service Priority Mail. Priority Mail only provides delivery confirmation, it does not provide for order tracking.
When will my order ship?
We strive to provide excellent customer service and wonderful prices for our customers. Our commitment to you is that all orders will ship within 1-3 days. If you have requested custom designs we will require 4 days to manufacture and process your order. Upon placing an order you will receive a confirmation email that will explain how to check your order status. Order status has three states: Pending, Processing, Shipped. You may log-in to your HugaMonkey account and check the order status at anytime.
Correct Fit
My back aches, is this normal?
Any way you carry a baby, whether with a carrier or with your arms, is going to put added stress on your body. It takes time for your muscles to adapt to new carrying positions.
There are a few things you can do to help ease back strain. The first is fit. Does the sling seem to fit well. Is the baby's bottom resting at your navel?
Second, check your position. The tag should be resting on your shoulder blade, with the baby's bum in the curved seam. Position the sling so that it's a little off your shoulder, more to the side and pulling across your body rather than on top of your shoulder and pulling down on your body.
Third is posture. It's very, very important to keep a tall, straight spine. Practice rolling your shoulders back and moving your shoulder blades down your spine.Hunching and slouching can be very detrimental to you back, with or without a sling. Do some back exercises to strengthen these new muscles you're using. As with all baby carriers, take a break when you feel tired. Switch shoulders, change the baby's position, sit down. Babies are endurance exercises!
Keep trying and as the baby moves from laying down to a sitting up position, a lot of the weight will be distributed to your hips.
I just wanted to thank you for providing free shipping on your products. It
makes a huge difference and was the ultimate reason I purchased from your
company. Thanks so much!
Thank you so much for your promptness and willingness to correct my
problem. Kudos to you.
this is my second order, i love it!!
You guys are awesome!!! your slings are original and unique and I am totally impressed with your quick, effecient delivery (even to the U.K.) and your A1 customer service.
Thanks very much!
I love this sling. I bought this color because I felt it matches everything. I wish I had known about hugamonkey when I had my first child. But for sure is the best $25 I've ever spent. My little almost 10 month old is very hard to hold. She likes to be held like a forward facing football and it can get very heavy but with the hugamonkey it's cake!!! I love my new sling and can't wait to use it more. :) Thanks hugamonkey!!!
I love it! I can carry him all sorts of different ways: cradle, hip, kangaroo, back, and front. It's wonderful and I only paid $25 for it!
I'm a cutomer service freak...so Thank y'all so much for calling me with a response and assuring the arrival of the hugamonkey. I'm sure the product will be equally impressive. Will be spreading the word about your company!
I wanted to say thank you for the super fast shipping! We only tested it for a few minutes today, but we will practice and I'm sure this will be the beginning of a great thing. The thing that first set your site apart from the others is the beginning of your story. I have that exact atrocious baby sling that you describe. Right then I knew that you understood my plight and that you would not sell me more of the same.
I really appreciate the simplicity and the price. You rock! I also have to add that I love the name of your business! I have seen a few newborns that look like porcelain dolls, but I always have monkey babies. I love to hug my monkeys!
I pray God blesses your business and that you prosper. Thank you.
I just received this sling in the mail and absolutely LOVE it! The brown is a very rich color and the fabric is strong.
My son was a premie and, although he's nearly 12 weeks now, I was afraid he'd be too small for a sling, but I am glad to say that I was wrong. The sling is great - it cradles him right next to me where he loves to snuggle and allows me to keep my hands free to do laundry, do dishes, whatever! We are taking the wee one on his first plane trip tomorrow and will definitely use our hugamonkey sling instead of our bjorn as he is much more comfortable in this.
This was actually the second hugamonkey I received. The first one was too large and had to be returned, but the Customer Service was great! My new sling arrived within one week of the return of the first - very speedy!
Great product, great company! Thanks!
I bought this when my daughter was 6 weeks old and she absolutely adores it! It's been a lifesaver. We live in hot and humid florida and this fabric breaths so easy, I love it!