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Frequently Asked Questions
To read the answers to the questions below, just click on the question and the answer will magically appear!
If you have a question that's not found below, ask us! We'll respond faster than you can HugaMonkey!
1.Before you ask a question, make sure you're in the right spot. The FAQ is for general questions. If your question needs a direct response or is related to your specific situation, use the contact form.
2. Now that you know you're in the right spot, have you checked below to see if your question has been answered? If not, ask away!
Not at all! Brand new babies need a little extra support. Fold up a small cotton receiving blanket and place it in the sling where the baby's back will be. Place the baby in as usual with the blanket behind her, and she will be propped up. Remember, babies like being curled up. They've been that way for months! She'll be snug as a bug and ready to hug.
Unfortunately, sizes don't transfer well. It's like a pair of jeans. You want it to fit just right. If it's too big or too small, it will be uncomfortable and defy its purpose. Fortunately, we've worked extremely hard to make our slings the most affordable on the market for that very purpose. We want Mom and Daddy to be able to get a sling without breaking the bank (then you each get your favorite color, as well!)
Our baby carriers are perfect for children from newborn up to 3 years old or 30 pounds.
Go with the larger size. After washing it will tighten up to a comfortable fit.
Picking your sling size is easy! Simply follow these steps and you'll be Huggin' in no time!
- Start by placing one end of a measuring tape on the top of your shoulder on your shirt seam. Using a measuring tape will give you the best measurement and the best fit.
- Bring the measuring tape loosely across your body to the top of your opposite hip.
- Don't pull it tight. You want it loose across your body.
- Use your measurement to find your HugaMonkey size on the chart.
Most people's sling and t-shirt sizes are the same. Even though it's not precise, it's a good start.
Yes. Choosing the right size while pregnant is easy and fun! Instead of measuring across the front of your body, you'll measure across your back. Just follow these simple steps.
- Grab a friend you trust with a measuring tape and have the little monkey place one end of the tape on the top of your shoulder on your shirt seam. Measuring by yourself will not be as fun or as accurate if you have a helper.
- Have your helper bring the measuring tape loosely across your back to the top of your opposite hip. Measure loosely to take into consideration your chest size .
- Use your measurement to find your HugaMonkey size on the chart. Your sling and non-pregnant fitted t-shirt size are usually similar.
Dads, moms, grandparents, caregivers, older siblings, you name it - anyone can HugaMonkey! Peruse the site to see lots of pictures of Dads, in all shapes and sizes, hugging their monkeys.
Yup, you sure can! Take a look to at our nursing in a baby sling technique.
Yes! All the HugaMonkey baby slings can be worn in many different positions. Your baby may prefer different positions, so take a look at our videos and instructions to try the different carrying positions.
Right now! We have full stock and have added some new slings.
Any way you carry a baby, whether with a baby carrier or with your arms, is going to put added stress on your body. It takes time for your muscles to adapt to new carrying positions.
There are a few things you can do to help ease back strain. The first is fit. Does the baby sling seem to fit well. Is the baby's bottom resting at your navel?
Second, check your position. The tag should be resting on your shoulder blade, with the baby's bum in the curved seam. Position the baby sling so that it's a little off your shoulder, more to the side and pulling across your body rather than on top of your shoulder and pulling down on your body.
Third is posture. It's very, very important to keep a tall, straight spine. Practice rolling your shoulders back and moving your shoulder blades down your spine. Hunching and slouching can be very detrimental to you back, with or without a sling. Do some back exercises to strengthen these new muscles you're using. As with all baby carriers, take a break when you feel tired. Switch shoulders, change the baby's position, sit down. Babies are endurance exercises!
Keep trying and as the baby moves from laying down to a sitting up position, a lot of the weight will be distributed to your hips.
Yes. Send us an email and we'll help you find a close shop.
Need more help? Contact us and we'll get back to you shortly. We usually respond within a day, however it may take a couple of days.
To exchange your baby sling fill out the exchange form.
To return your baby sling fill out the return form.
We sure do. Simply select your Armed Forces zone from the Country or Zone drop down menu. Then fill in the appropriate info.
Usually, an order will ship the next day. However, we are monkeys and mess up sometimes but our commitment to you is that all orders will arrive within 4-6 business days.
After placing an order you will receive a confirmation email that will explain how to check your order status.
You may log-in to your HugaMonkey account and check the order status at anytime.
Day Ordered - Day shipped
Monday - Tuesday
Tuesday - Wednesday
Wednesday - Thursday
Thursday - Friday
Friday, Saturday, Sunday - Tuesday
Insurance is included with your order. If a package is lost we simply ask that you be helpful with our insurance claim with the US Postal Service. We ship all packages by US Postal Service Priority Mail. Priority Mail only provides delivery confirmation, it does not provide for order tracking.
Unfortuneatly, no. Too many slings have been lost when going over seas. We don't like that happening to our customers. Thanks for your understanding.
Shipping to anywhere in the United States is free of charge to you. Free shipping also extends to all United States Territories and to all United States APO's. View our Love It or Return It policy.